Contact Us
Here you'll find the most up-to-date information about flight cancellations, how to report or check the status of a delayed bag, and the best ways to contact us.
Flight Cancellations
If you are booked to travel on any of our impacted services, we will contact you directly and advise you of your booking options.
If your flight has unfortunately been cancelled you have 3 options:
1. Change your booking online
2. Request a voucher for future travel
3. Request a cash refund
You can also check the exact status of your flight, or whether you flight has been cancelled if travelling today or tomorrow:
Check Flight Status
Check Flight Cancellations
Delayed baggage
We understand the inconvenience delayed baggage can cause, please rest assured, we will do everything possible to return your bag as quickly as we can and 90% of all delayed bags are returned to customers within 5 days.
Report a Delayed Bag
If you're waiting for an update on a bag you have reported as delayed, you can check the status of your bag below.
Check Bag Status
Please ensure your name, latest address, flight information and bag type details are correct, so we can better identify and return your bag as soon as possible.
Update Delayed Bag Details
Flight disrupted? Or need to make a payment?
Call us
Our agents are here for you 24/7
Call:
Call:
Austria:
Belgium:
France:
Germany:
Italy:
Luxembourg:
Netherlands:
Portugal:
Spain:
Spain - Customer Services:
Free phone
Switzerland:
Australia:
Other queries
Chat with us
Chat to an agent Mon–Sun 7am–10pm (Irish Time).
Chat to our bot 24/7.
Facebook Messenger
Chat with us on Facebook Messenger.
Start chatting to us here on WhatsApp
X
You can also chat with us here on X.