Delayed Baggage
While we understand the inconvenience delayed baggage can cause, please be assured that every effort will be made to locate your bag and return it promptly to the address you provide for delivery.
1
Report your
delayed bag
delayed bag
2
Add bag content in Worldtracer platform
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Trace your bag
Report and trace your baggage
We consider a bag delayed if it is not available at the carousel belt upon arrival at your destination. Please report delayed baggage to us as soon as possible and within 7 days of travel.
Next steps if your bag is delayed:
1. Report your delayed baggage
Please let us know your bag has been delayed at the airport either with our agents or at the kiosks in the arrivals hall or through the ReportMyBag form. Please only fill this form in once, as filing multiple reports will delay tracing.
You will need your Baggage Tag Number, e.g. EI654321 or 3053 123456 (shown on any receipts given to you when you checked in).
When we receive your report, we will keep you informed about the status of your bag by email and SMS.
Please note, if your bag was delayed and Aer Lingus was the carrier, you must report as soon as possible, to claim for essential expenses incurred.
1. Report your delayed baggage
Please let us know your bag has been delayed at the airport either with our agents or at the kiosks in the arrivals hall or through the ReportMyBag form. Please only fill this form in once, as filing multiple reports will delay tracing.
You will need your Baggage Tag Number, e.g. EI654321 or 3053 123456 (shown on any receipts given to you when you checked in).
When we receive your report, we will keep you informed about the status of your bag by email and SMS.
Please note, if your bag was delayed and Aer Lingus was the carrier, you must report as soon as possible, to claim for essential expenses incurred.
2. Help us trace your baggage
The majority of delayed bags are returned to owners within 24 hours. Once you have reported your baggage as delayed, and if you have not received it within 24 hours, then please help us by updating your file to allow further tracing of your baggage.
If your temporary address changes, please update it on WorldTracer so we can ensure delivery to the correct location.
Please providing the following information.
- Baggage Contents & AirTag which can be updated through WorldTracer.
- Or by completing our Bag Contents form and email it to
central.baggage-tracing@aerlingus.com.
The extra information you provide will help us speed up the search.
2. Help us trace your baggage
The majority of delayed bags are returned to owners within 24 hours. Once you have reported your baggage as delayed, and if you have not received it within 24 hours, then please help us by updating your file and to allow further tracing of your baggage.
If your temporary address changes, please update it on WorldTracer so we can ensure delivery to the correct location.
Please providing the following information.
- Baggage Contents & AirTag which can be updated through WorldTracer.
- Or by completing our Bag Contents form and email it to central.baggage-tracing@aerlingus.com.
The extra information you provide will help us speed up the search.
3. Trace your baggage
Once you have reported your bag as delayed, you will receive an email with a Delayed Baggage Reference Number. You can use this number to check the latest status of your bag through the baggage tracing platform WorldTracer. Alternatively, you can call the Bag Tracing team on +353 1 761 7838.
Ireland:
United Kingdom:
Continental Europe:
USA &: Canada
Trace Your Baggage
Please ensure your contact details and current delivery address details are correct, you can update your details in WorldTracer.
Delayed baggage entitlements
Please contact your travel insurance provider directly regarding any claims.
If you hold personal travel insurance, we can provide you with evidence to support your claims concerning your delayed or lost baggage. Please log your request via Post Travel Enquiry form.
Please submit your claim to our Customer Support Team using our Post Travel Enquiry form and please include:
- Your unique Baggage Tracing Number
- Your essential purchases documented in the 'Comments' section of the form
And attach the following as a single PDF (one attachment per form):
- Your baggage tag number
- Any relevant receipts you may hold to support your essential interim expenses claim. Relevant receipts are necessary for auditing purposes when considering all claims.
We will reimburse reasonable essential expenses incurred as a result of your bag being delayed, such as the purchase of essential items (e.g. toiletries)*.
However, if you experience a longer delay (up to 21 days) we will reimburse reasonable purchases for replacement items made during this time.*
Reasonable essential expenses are generally assessed in accordance with the amounts set out in the table below**:
| Time period your baggage is delayed | Amount |
|---|---|
| Day 1–2 | €50 |
| Day 3–7 | €30 |
| Day 8–21 | €20 |
| Note amounts outlined above are average per day. | |
*Please keep hold of your receipts, as they will be required when submitting your claim.
**These values are for guidance only and do not constitute a daily limit or cap. All claims for expenses will be handled on an individual basis up to our maximum liability.
Baggage delayed after 21 days
If your baggage is delayed beyond 21 days, we consider it to be lost and in line with our obligations under the Montreal Convention, you can apply for compensation to cover the loss of your property.
We will offer to settle your claim up to our maximum liability (which is the Euro equivalent of 1,519 Special Drawing Rights). As of December 2024, our maximum liability equates to approximately €1,900.
Please note: any reimbursements in respect of essential expenses will be deducted from the final claim settlement if the bag is not located.
Upon request, we can provide you with evidence to support travel insurance claims concerning your lost or delayed baggage. Please log requests using the Post Travel Enquiry form.
If your baggage is delayed, please report this to the Aer Lingus kiosk in the arrivals hall or through the ReportMyBag form. When we receive your report, we will keep you informed about the status of your bag by email and SMS.
You can track the status of your delayed baggage using the PIR number provided to you. This can be done through the WorldTracer platform or by contacting the Bag Tracing team on +353 1 761 7838.
Yes, Aer Lingus provides compensation for lost or delayed baggage in accordance with international regulations. The amount you are entitled to depends on the length of the delay and the value of the lost items. For delayed baggage, you may also be reimbursed for essential items purchased while you wait.
Yes, your privacy is fully protected. Sharing your AirTag or Find My network accessory location is completely optional, and you can stop sharing at any time. We'll only use the location detail to help find your baggage, and the link will be used only by those we authorise to assist with reuniting you with your baggage.
The shared location will be disabled as soon as you are back in proximity with the AirTag or Find My network accessory when your baggage is returned. It can be stopped by you at any time, and the link will automatically expire after 7 days.
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