Refund Request Form

Before you complete the form, please note:

• To request a voucher for the full value of your flight (if eligible), please complete the Voucher Refund Request Form.
• Saver, Smart and Plus fares are non-refundable. But you can request a tax refund here.
• If you are a travel agent you can request tax back for your customers below.
• A Refund Administration fee may apply. Exceptions include fully refundable fare types like Flex / Advantage / Business Flex, and disrupted flights that we have had to cancel.
• The details on the form below must match the details provided on the reservation.
• For queries regarding your refund eligibility, please select the "Am I Eligible for a Refund?" option and add appropriate comments, as the remaining options will result in processing of the eligible refund.
• You can only use this form if you purchased your ticket directly with Aer Lingus. If you purchased your ticket from a travel agent; tour operator or on another website, please contact them directly regarding your refund.
• Refunds will be processed to the original form of payment used.
• Bookings cannot be re-instated after cancelling.
• Fares and fees for service that has already been provided cannot be refunded. If you feel we have not delivered a favourable customer experience and you are requesting compensation please use our Post Travel Enquiry form.
• Infants and children cannot be left as remaining customers on a booking as a result of cancellation of all adult customers.
• If you need to cancel your booking due to a bereavement, please complete the Bereavement Form to apply for a voucher or cash refund.
• If you have booked a duplicate booking, please complete the Duplicate Booking Form to apply for a refund.
• Only PDF or JPG image files can be uploaded to this form. Word documents are not permitted.