Requests and Enquiries

Request mobility or special assistance (no later than 48 hours before departure). If you are travelling with a trained service dog please see our Disability Assistance Information.

Request a special meal for your upcoming flight or find out more about how we cater for different dietary needs.

Certain conditions require a Medical Information form to be completed, signed by your doctor and uploaded using the Special Assistance Request form.

Find out more about which conditions require medical clearance.

Depending on the route and stage of pregnancy, you may need to complete an Expectant Mother Travel Advice form.

Find out more about travelling while pregnant.

Young passengers aged 12 years and older may travel unaccompanied with a Form of Indemnity. A form of indemnity may be printed and filled out in advance but must be signed and witnessed at each origin airport.

Find out more about regulations regarding unaccompanied young passengers.

You can request a voucher for eligible bookings using our Voucher Refund Request Form. Please review the eligibility requirements to ensure you are entitled to request a voucher.

You can request a cash refund for a flight or fee using our Cash Refund Request Form. Please note once you submit this form any request for a flight refund means your flight booking will be cancelled. Refunds will not apply to flights you travel on.

Before you request a refund, please review our cancellation and refund policy in relation to your booking.

Request a voucher refund or request a cash refund if your flight was cancelled due to a disruption and you did not travel.

Request a refund for extra services you booked like bags, seats, upgrades and lounge access.

Request a tax refund for a flight you missed or cancelled. After submitting this form an email will be sent to you confirming the cancellation. Find out more about Government taxes and charges refunds.

If you're looking to submit a claim for EU Regulation 261 then choose from the below options:

• Claim compensation for delay or cancellation of your flight if applicable.
• Claim expenses incurred like accommodation, meals, or transport due to the delay or cancellation of your flight if applicable.

If you need to cancel a booking due to a bereavement, you can request a voucher refund or cash refund by completing the Bereavement Form.

If you have booked a duplicate booking, you can apply for a refund by completing the Duplicate Booking Form.

Have a query about AerClub? Use the Chatbot on our Contact us page to help you with your enquiry.

Find out more about AerClub.

Authorise another person as a contact. Then return this form by emailing aerclubassist@aerlingus.com

Claim missing Avios Points and Tier Credits

Get a detailed breakdown of your receipt or a summary invoice

• You must provide specific information on your reservation (route/date/passenger names/etc).
• Invoices can only reflect the information on the booking. We cannot add third-party billing or other information not originally present when the reservation was booked.
• Invoices only reflect charges made directly to Aer Lingus. If a booking was made through a third-party, please request an invoice through them.
• In most cases, your Aer Lingus confirmation email shows a complete receipt of charges made.

Request proof of travel to confirm you flew with Aer Lingus.

Your insurance company may need a number of documents when making a claim like a Cancellation Invoice, Proof of Travel, or Property Irregularity Report for missing baggage. Request a document for insurance purposes.

Can't find the answer to your question in the Support section of our website? Contact us to help you with your enquiry.

My bag is delayed.

My bag is damaged.

Make a claim for damage or theft.