IALPA industrial action

The Irish Air Line Pilots’ Association (IALPA) has informed Aer Lingus that its members will engage in industrial action from Wednesday, 26 June 2024. Unfortunately, due to the nature of this industrial action, customers may be affected through delays and cancellations. If your flight is affected, we will contact you directly by email/SMS, or through your travel agent to advise you of your options.

While many Aer Lingus flights will operate as scheduled, the nature of this industrial action means there may be significant delays and cancellations. Aer Lingus is making the following options available to customers who have bookings made directly with Aer Lingus between 26 June 2024 and 7 July 2024 inclusive:

Options for customers with cancelled flights:

1. Change your flight online
   
   Aer Lingus will waive the fare difference and change fee if you rebook your flights to a later date.
   Any fare difference will be reimbursed for changes within the same cabin type (Business/Economy) as your original booking.
   Submit your reimbursement request.
2. Request a refund voucher for future travel
   
   You can apply for a refund voucher for the full value of your flight, all vouchers are eligible for use for 5 years from the date of issue.
   See terms and conditions.
3. Request a refund
   
   You can apply for a refund to the original form of payment for the full value of your flight.

Options for customers on flights scheduled to operate:

1. Change your flight online
   
   Aer Lingus will waive the fare difference and change fee if you rebook your flights to a later date.
   Any fare difference will be reimbursed for changes within the same cabin type (Business/Economy) as your original booking.
   Submit your reimbursement request.
2. Request a refund voucher for future travel
   
   You can apply for a refund voucher for the full value of your flight, all vouchers are eligible for use for 5 years from the date of issue.
   See terms and conditions.

Our focus is on communicating with impacted customers as soon we can and advising them of their options. We’ve added extra resources within our call centres to assist customer queries. This page will be updated with the most up-to-date information. Where customers are affected by delays or cancellations, Aer Lingus will be in touch directly by phone/email/SMS or through your travel agent to advise you of your options.

If your flight is cancelled for any reason, Aer Lingus will offer the following options:

• If you booked through a third-party (travel or online agent or another airline), we will notify the original sales agent of the change to your itinerary. To receive updates directly, please contact us to update your contact details.
• If your flight has unfortunately been cancelled, you have 3 options:
  1. Change your booking online
  2. Request a voucher for future travel
  3. Request a cash refund

View full details of your rights under Regulation (EC) 261/2004.

Yes. Aer Lingus Regional flights, operated by Emerald Airlines, will not be subject to any industrial action. Aer Lingus Regional flight numbers are in the range EI 3000 – EI 3999.

This work to rule industrial action by IALPA pilots will also not impact transatlantic flights scheduled to/from Manchester. Direct flights between Manchester and New York JFK and Orlando are operated by Aer Lingus UK.

Aer Lingus Regional services to and from Belfast–Great Britain, operated by Emerald Airlines, will not be affected by any industrial relations action and will operate as scheduled. Aer Lingus Regional flight numbers are in the range EI 3000 – EI 3999.

If your booking was made with a travel agent or another airline, you will need to contact them to manage your refund/rebooking options. Please note that if you made your booking with a travel agent or another airline, you may not apply for a refund voucher but can apply for a cash refund.

If you booked directly with aerlingus.com or through our mobile app, and] your itinerary does not include any flights with another carrier (other than an Aer Lingus Regional flight operated by Emerald Airlines):

1. Change your flight online
   
   Aer Lingus will waive the fare difference and change fee if you rebook your flights to a later date.
   Any fare difference will be reimbursed for changes within the same cabin type (Business/Economy) as your original booking.
   Submit your reimbursement request.
   
2. Request a refund voucher for future travel
   
   You can apply for a refund voucher for the full value of your flight, all vouchers are eligible for use for 5 years from the date of issue.
   See terms and conditions.
3. Request a refund
   
   You can apply for a refund to the original form of payment for the full value of your flight.

Please see information on your rights under Regulation (EC) 261/2004.

If you booked through a travel agent or another airline or your itinerary includes a flight with another airline (other than Aer Lingus Regional operated by Emerald Airlines):

• For bookings made through a travel agent or another airline, please contact them directly to manage your booking. Unfortunately, Aer Lingus is unable to assist directly in these cases.
• If you made your booking through Aer Lingus but your itinerary includes a flight operated by another airline (other than Aer Lingus Regional operated by Emerald Airlines), please contact us to manage your booking.
• Please note in relation to bookings made with a travel agent or another airline, you may not apply for a refund voucher but you can apply for a cash refund.

If you booked with Aer Lingus and your itinerary includes a flight operated by another airline (other than Aer Lingus Regional operated by Emerald Airlines), you will need to contact us to manage your booking.

While Aer Lingus Regional flights operated by Emerald Airlines, will operate as scheduled, we advise customers whose itinerary includes an onward connection not to travel if their connecting flight is cancelled. Instead, you may choose one of the options listed above.

Teams across Aer Lingus are doing their best to find alternative flights for customers where possible. However, as it is peak summer, there is limited availability. If we are able to identify a new flight for you, we will contact you using the email address in the booking with a new itinerary.

If we cannot identify an alternative flight you will receive an email from us outlining your options to rebook your Aer Lingus flight or request a voucher or refund. Please see ‘What are my options if my flight has been cancelled?’.

If we have been able to rebook you on another flight, we will send you an email confirming this and your new itinerary. This email will be sent in the coming days using the contact details given upon booking. Please be advised that teams in Aer Lingus are doing their best to accommodate customers whose flights have been cancelled. However, as we are in peak summer, there is limited capacity.

If the new flight is not suitable you can still choose to rebook, request a voucher, or avail of a refund to your original form of payment, as outlined in ‘What are my options if my flight has been cancelled?’.

If your booking was made with a travel agent, or through another airline, you will have to contact them to manage your options. Please note if you made your booking with a travel agent or another airline, you may not apply for a refund voucher but you can apply for a cash refund.

If we have been able to rebook you on another flight, we will send you an email confirming this and your new itinerary. This email will be sent in the coming days using the contact details given upon booking. Please be advised that teams in Aer Lingus are doing their best to accommodate Our teams are working to find alternative travel solutions for customers whose flights are cancelled. Please be advised that as we are in the peak summer period, there is limited availability.

Please see ‘What are my option if my flight has been cancelled?’.

If, as a result of cancellation, you incur additional accommodation, meals and refreshment costs or additional costs in respect of transport between the airport and your place of accommodation, please keep clearly itemised receipts.

Expenses will be reimbursed provided they are necessary, reasonable, and appropriate in relation to the length of your wait. Please note alcohol is not reimbursable. Aer Lingus considers 3-star accommodation to be reasonable.

You can submit claims for reimbursement of such expenses or review here.

Please see information on your rights under EU Regulation 261/2004.

The best place to get information relating to your flight cancellation is through our website. Please see above for a full list of cancelled flights.

If your booking was made with a travel agent or through another airline, you will have to contact them to manage your booking.

Yes, your unaffected flight ticket will remain valid. However, you can choose to rebook the unaffected flight or cancel and get a refund / refund voucher for the unaffected flight as well as for the flight which is cancelled.

Please see ‘What are my option if my flight has been cancelled?’.

Yes, your unaffected flight ticket will remain valid. However, you can choose to rebook the unaffected flight or cancel and get a refund / refund voucher for the unaffected flight as well as for the flight which is cancelled.

Please see ‘What are my option if my flight has been cancelled?’.

If your booking was made with a travel agent or another airline, you will need to contact them to manage your booking. Please note that if you made your booking with a travel agent or another airline, you may not apply for a refund voucher but can apply for a cash refund.

If you booked with Aer Lingus and your itinerary includes a flight operated by another airline (other than Aer Lingus Regional operated by Emerald Airlines), you will need to contact us to manage your booking.

If your group reservation was made on the Aer Lingus website, please contact us to discuss your options.

If your group booking was arranged through a third-party, please contact the group travel agent/operator to discuss your options. Please be advised that Aer Lingus will not be able to assist with queries relating to bookings made with a travel agent or another airline.

Please be advised that Aer Lingus is doing its best to accommodate customers whose flights have been cancelled. However, as we are in peak summer, there is limited capacity. It may be a requirement to split the group across multiple flights.

Please contact your travel insurer to seek a refund in accordance with the terms of your travel insurance policy.

Please contact your travel insurer to see if such losses are recoverable under the terms of your travel insurance policy.

Please see information on your rights under EU Regulation 261/2004.

In relation to flights subject to the Canada Air Passenger Protection Regulations (APPR), please see here.

Where Avios was used to purchase all or part of your flight/s, those Avios will be reinstated to your account. It is not possible to apply for a refund voucher in this instance. Any cash element of your payment will be refunded to the original form of payment.

If you have rebooked your flight or requested a refund, please email aerclubupgrade@aerlingus.com and our team will refund the unused AerClub benefit or Avios used to upgrade to your account. To request an upgrade on your rebooked flight, please email aerclubupgrade@aerlingus.com. Please provide your AerClub account number and booking reference in your email to us.

If you wish to rebook this reward flight for travel at a later date, please contact us. Aer Lingus will waive the change fee and fare difference. You can also apply for a full refund by calling the Avios support team directly:
Ireland : +353 1 562 1043
UK/Europe: 0344 49 333 49
US and Canada: +1855 585 8264
It is not possible to apply for a voucher in this instance.

For Aer Credit Card bookings, please contact aercreditcard@aerlingus.com and for Chase Companion reward fares please email chasecompanion@aerlingus.com to reinstate or reschedule this benefit. Aer Credit Card and Chase Companion fares are not eligible for vouchers.