Rebooked Flight Information

In unavoidable circumstances, we may need to automatically rebook customers, on the day they were due to travel, on to the next available flight. If this happens, we contact our customers directly (via email and text) with details of the new flight arrangements, which could be an Aer Lingus flight or with a partner airline. Here you will find information on what to do next should this happen to you, as well as alternative options available if the new flight arrangements don't suit.

What to do next

 

Have you already checked in for your original flight and/or dropped off any checked baggage? The relevant instructions are detailed here.

 

I have not checked in for my original flight

Simply check in for your new flight using the same booking reference and get your boarding pass. You can check in online here or by using our App, or at the airport.

I have already checked in for my original flight

You need a new boarding pass for your new flight. Please check in for your new flight using the same booking reference.

You can check in online here or by using our App, or at the airport.

I have already checked in for my original flight and dropped off my bags

Please contact a member of our ground handling staff who will advise you where you should pick up your bags. You need to collect your bags and check in for your new flight using the same booking reference. You will be issued with a new boarding card.

You can check in online here or by using our App, or at the airport.

 

Check in Online

 

Connecting Flights

 

I have connecting Aer Lingus flights and my first leg has been disrupted

You need to check in for your new flight using the same booking reference and get your boarding pass. You can check in online here or by using our App, or at the airport.

If you have already checked in and dropped your bags at the check-in desk or bag drop facility, please contact a member of our ground handling staff who will advise you where you should pick up your bags. You need to collect your bags and check in for your new flight using the same booking reference. You will be issued with a new boarding card.

If your connecting flight is impacted by the delay, please go to the "Flight Connections" desk on arrival in Dublin airport. If your connecting flight is with another airline, please contact us.

I have connecting Aer Lingus flights and my second leg has been disrupted

Please go to the "Flight Connections" desk on arrival in Dublin airport. You will be issued with a new boarding card for your second flight and given more information on the safe transfer of any baggage.

 

 

New Flight is with a Partner Airline

 

If your new flight is with a partner airline, you will need to:

• Check if the partner airline operates from the same airport terminal.
• Check in with the partner airline at the airport.

Alternative Options

 

If you are not satisfied with your new itinerary, please see the following options available to you:

• Change the date of your journey online and we will waive the change fees. Please note that a fare difference may apply. To change the date of your booking, simply go to Manage Trip on aerlingus.com and make the change prior to your original flight scheduled departure time.
• Contact our call centre to discuss alternative flights or to change your final destination. All contact details can be found on our contact us page.
• Apply for a full refund using this form

If your new itinerary is with a partner airline and you want to discuss alternative options, please contact us.

If your booking was made with a travel agent, please contact the agent directly for information on your options.

Get more information on your rights and our obligations under Regulation (EC) 261/2004

Hotel Accommodation

 

If your flight is changed on the day you were due to depart, and your new flight is departing the following day, you may require hotel accommodation. If this is the case, our airport staff will be happy to arrange this for you. If you prefer to make your own arrangements, Aer Lingus will reimburse any reasonable hotel costs incurred by you.

Please retain all relevant receipts to claim expenses for any accommodation if applicable under EU Regulation 261/2004.

 

Surface Transport

 

If your flight is changed on the day you were due to depart, and you require ground transportation to your final destination, our airport staff will be happy to arrange this for you. If you prefer to make your own arrangements, Aer Lingus will reimburse any reasonable transport costs incurred by you.

Please retain all relevant receipts to claim expenses for any transport costs, if applicable under EU Regulation 261/2004.