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Take a look through our easy tips to assist you with using aerlingus.com safely and securely.

  • Do not use the same password for multiple accounts - if it is stolen it can be used to take over all of your accounts. Make it strong by using a mixture of upper and lower case letters, numbers and special characters. The longer it is, the better.
  • Avoid using personal information, dictionary words and consecutive numbers as these can be guessed.
  • Consider using a passphrase. For example, choose a song or phrase and take the first letter of each word, substitute in numbers and special characters. e.g. Tx2l*hIwwUR (decrypts as "twinkle twinkle little star how I wonder what you are").
  • Check the senders address. Scammers will typically spoof this but if it comes from someone you were not expecting an email from you should be suspicious.
  • Phishing sites will go to great lengths to look believable. One of the ways they do this is by using an established logo. This gives you a sense of security as you trust the brand. Look for poor grammar and spelling errors as they could flag a potential scam.
  • If it seems too good to be true, it probably is. Most companies don't give amazing things out for free!
  • Most phishing emails ask you to enter your details or click on a link. This is how they lure you into providing personal information and/or access to your computer to release malware or viruses. Don't click, just hover over the link to see where it directs you. This applies to UNSUBSCRIBE links also.
  • Delete any phishing emails to protect yourself.
  • Look for 'https' at the start of the web address (the 's' stands for secure).
  • Check that a padlock is displayed when entering personal or financial information.
  • A green bar may also appear which means that the website has a valid security certificate.
  • Ensure you have anti-virus protection installed, and that it is up to date.
  • Keep your operating system and software up to date as these protect against the latest security threats.
  • Protect your computer with a complex password and keep the password secret. See the Password guidelines above.

If it seems too good to be true, then it probably is.

  • Scams come in many guises; be it social media, email, phone calls, etc.
  • Be suspicious if you are offered a deal, service or prize, especially if you are required to make a payment or provide personal details.
  • Often the deals are only available for limited time periods, forcing you to make an instant decision.

Wi-Fi hotspots in public places are convenient, but often are not secure.

  • Many hotspots do not encrypt information sent over the Wi-Fi network and your information could be accessed by someone else.
  • Don't log in to personal or financial accounts when using public wireless networks.
  • Don't log in to sites that don't seem legitimate. Always ensure the site is fully encrypted.
  • When you have finished using an account, remember to log out.

Mobile devices are essentially small computers.

  • Install anti-virus software to protect from 'malware' (malicious software).
  • Protect your mobile with a password or PIN.
  • Keep your apps up to date.
  • Ensure the physical security of your devices. Don't leave them visible in cars etc.
  • As you leave airports, hotels, ensure you have your devices. You are more likely to lose them than have them stolen.
  • Assume that any public network (free Wi-Fi etc.) is untrustworthy.
  • Avoid using public computers (hotel lobbies, cafes) as you don't know who has been using them before you. If you must use a public computer don't use services that require you to log in or submit passwords.

Treat your personal information like cash.

  • Don't hand personal information out to just anyone.
  • Only provide this information over encrypted websites (look for 'https' at the beginning of the web address).
  • Use password protection for securing personal data.
  • Protect your passwords. Keep them secure and out of plain sight.
  • Do not use the same password for multiple accounts, as if it is stolen it can be used to take over all your accounts.

We're here to help, and offer a dedicated web support service for our customers. Please contact us if you are unsure of anything and need help.